You may be eligible for a refund if:
Incorrect Items: You receive an item that is different from what you ordered.
Damaged or Spoiled Items: You receive an item that is damaged, spoiled, or otherwise not fit for consumption.
Missing Items: Items from your order are missing.
Late Delivery: Your order is significantly delayed beyond the estimated delivery time without prior notice.
3. Refund Process
To request a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team within [insert number of days, e.g., 24 hours] of receiving your order. You can contact us via:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
In-App Chat: Use the chat feature within the Walaan app
Provide Order Details: Include your order number, the items in question, and a brief description of the issue. Photographs of damaged or incorrect items may be required for verification.
Assessment: Our customer support team will assess your request and may ask for additional information if necessary.
Approval: If your refund request is approved, we will process the refund to your original method of payment within [insert number of days, e.g., 5-7 business days].
4. Non-Refundable Items
Certain items may not be eligible for a refund, including:
Perishable Goods: Items that are perishable and cannot be returned for health and safety reasons, unless they are damaged or spoiled upon delivery.
Medicine: Prescription medications are non-refundable unless they are incorrect or damaged.
5. Partial Refunds
In some cases, partial refunds may be granted if only part of your order is affected. The amount refunded will correspond to the value of the affected items.
6. Cancellations
Before Dispatch: If you cancel your order before it has been dispatched, you will receive a full refund.
After Dispatch: If you cancel your order after it has been dispatched, refunds will be handled on a case-by-case basis, and delivery fees may not be refundable.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
Note: This template provides a general framework, but you should consult with a legal professional to ensure compliance with all applicable laws and regulations specific to your region and industry.
