Terms and Conditions

Effective Date: 10/2/2024

Welcome to Walaan! By using our services on the Walaan app or website (walaan.com), you agree to abide by the following Terms and Conditions. Please read these carefully before using our services.

1. Acceptance of Terms

By accessing or using Walaan, you agree to these Terms and Conditions, our Privacy Policy, and any applicable laws. If you do not agree to any of these terms, you are not permitted to use our services.

2. Eligibility

To use Walaan, you must:

• Be at least 13 years old or have parental consent.
• Provide accurate and complete personal information.
• Comply with all applicable laws and regulations.

3. Account Creation

Users must create an account to use Walaan’s delivery services. You are responsible for maintaining the confidentiality of your login credentials and any activities under your account.

4. Services Provided

Walaan offers multiple services, including:

• Food delivery from partner restaurants.
• Grocery delivery.
• Parcel delivery.
• Medicine pickup from partner pharmacies.

You agree that all orders placed through Walaan are subject to availability and vendor terms.

5. Payments

All payments for services must be made via the methods available on Walaan (credit card, debit card, mobile payments, etc.). You agree to provide accurate billing information. Walaan may charge a service fee depending on the service used, which will be clearly stated during the checkout process.

6. Order Cancellations and Refunds

• Orders may be canceled if the vendor has not yet prepared or dispatched the item. Once dispatched, cancellations may not be accepted.
• Refunds are processed in accordance with Walaan’s refund policy, typically within 7-14 business days after approval.

7. Delivery and Real-Time Tracking

• Walaan provides estimated delivery times, but actual delivery times may vary depending on factors outside our control.
• You can track your order in real-time using the tracking feature on the app.
• Walaan is not responsible for delays caused by third-party delivery partners or other circumstances beyond our control.

8. User Responsibilities

You agree to:

• Provide accurate delivery details.
• Comply with the terms of service of any third-party vendors from whom you purchase goods.
• Not use Walaan for any unlawful purposes or engage in abusive behavior towards delivery personnel or vendors.

9. Promotions and Deals

Walaan offers exclusive promotions and discounts to app users. These offers are subject to terms and conditions, may be limited to specific times or regions, and may change without notice.

10. Data Use and Privacy

We collect personal data to enhance your experience. By using Walaan, you consent to our data collection practices as outlined in our Privacy Policy.

11. Intellectual Property

All content on the Walaan website and app, including logos, designs, and text, is the intellectual property of Walaan. Users are prohibited from copying, distributing, or using any content for commercial purposes without explicit permission.

12. Limitation of Liability

Walaan is not responsible for:

• Delays in delivery caused by external factors.
• Errors in orders made by vendors or third parties.
• Losses resulting from the unauthorized use of your account.
• Indirect or consequential damages arising from the use of our services.

13. Termination

Walaan reserves the right to terminate or suspend your account at any time if you violate these Terms and Conditions or engage in prohibited activities.

14. Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on the Walaan website, and continued use of the service constitutes acceptance of the updated terms.

15. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of Walaan services will be subject to the exclusive jurisdiction of the courts of India.

16. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you can reach us at:

• Email: wal.aan007@gmail.com