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Privacy Policy

Walaan Privacy Policy

Effective Date: 10/2/2024

At Walaan, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the data we collect, how we use it, and your rights regarding your personal information when using the Walaan app on iOS.

1. Information We Collect

We collect the following types of data:

  • Personal Information: Name, email address, phone number, physical address, and payment information collected when you create an account, place orders, or interact with customer support.
  • Non-Personal Information: Usage data, device information, IP addresses, and location data (with your consent) to enhance app performance.
  • User Content: Any photos or videos you provide may be linked to your identity.
  • Financial Information: Data related to your payment methods and transactions.

2. How We Use Your Information

We use the collected information for:

  • App Functionality: To process orders, provide delivery tracking, and manage customer support.
  • Personalization: To offer tailored product recommendations, delivery options, and promotional offers.
  • Security: To protect against unauthorized access and secure your information.
  • Communication: To provide order updates, promotions, or service-related notifications.
  • Location-Based Services: To enhance delivery accuracy and nearby vendor displays.

3. Data Used to Track You

The following data may be used to track you across other apps and websites:

  • Contact Info: Used for marketing and improving user experience across platforms.

4. Data Linked to You

The following data is collected and linked to your identity:

  • Contact Info: Name, email, phone number, physical address, and other user contact information.
  • User Content: Photos and videos.
  • Payment Information: Data related to transactions.

5. Data Not Linked to You

Some data collected is not linked to your identity, including:

  • Basic contact info, financial information, and location data for app functionality.

6. Data Collection Purposes

  • Name: Used for personalization and account setup, linked to your identity.
  • Email Address: Used for communication, personalization, and app functionality.
  • Phone Number: Used for communication and account verification.
  • Physical Address: Used for delivering products and marketing purposes.
  • Other Contact Info: Used for personalization and enhancing user interaction.
  • Payment Info: Used for secure transactions.
  • Location: Used to provide accurate delivery services.
  • Photos/Videos: Used for sharing within the app.
  • Customer Support Info: Used for improving app services.

7. Sharing Your Information

We may share your data with:

  • Service Providers: To process payments and fulfill orders.
  • Analytics Providers: For usage analysis and feature improvement.
  • Legal Compliance: To meet legal obligations or protect our rights.

8. Data Security

We use encryption and regular monitoring to ensure the security of your personal information.

9. User Rights

You have the right to:

  • Access or correct your personal data.
  • Request the deletion of your data.
  • Opt-out of certain data uses, such as marketing.

10. Children's Privacy

Walaan is not intended for users under 13 years old. We do not knowingly collect data from children. If we find that a child under 13 has provided personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified through updates in the app.

12. Contact Us

If you have any questions, please contact us at:

  • Email: wal.aan007@gmail.com